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Baltimore Medical System

› Case Studies › Baltimore Medical System
Industry: Health & Human Services

Baltimore Medical System (BMS) is the largest Federally Qualified Health Center (FQHC) in Maryland, serving nearly 55,000 patients in Greater Baltimore, in lowincome, underserved areas.

The community health center faced a myriad of challenges due to their technical debt, which had built up over an extended period of time. Without a strategic IT leader, the CFO was responsible for making top-level technology decisions that were outside her area of expertise and thus couldn’t make the needed changes to remedy this situation. This resulted in a poor experience for both employees and patients in terms of their use of technology, leading to challenges with recruitment, retention, and patient satisfaction.

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