How AI is Enhancing the Senior Living Experience


Increasingly, artificial intelligence (AI) is in use across many industries to reduce workloads, streamline inefficiencies and drive improved financial outcomes. Healthcare is no exception, and AI is addressing several key components of care delivery enabling many opportunities for innovation.  

Senior living communities have their own unique needs when considering resident care and other aspects. AI can help enhance the resident experience, improving safety, comfort and convenience for residents. In addition to residents it can also positively impact the staff experience by automating workflows and managing resources more efficiently. 

Uses of AI to Improve Resident Experience 

There are many facets of daily life for residents of senior living communities that are beginning to see the impacts of AI integration, with high potential for continued enhancements. Some of which include the following:  

Enhanced Safety and Monitoring AI Enhanced Safety and Monitoring

Resident safety is of critical importance. The use of technology to assist staff in monitoring and managing this is not a new concept, but the integration of AI is revolutionizing the capabilities of existing technology, such as remote patient monitoring devices. By using AI to create baselines for behaviors and activities it can identify where those baselines are changing and be able to diagnose clinical issues early resulting in the ability to get to diagnoses more quickly and be treated accordingly.  As a basic example fall prediction can be looked at based on behaviors as well as trends in a residents’ gait.   

Another way AI can improve safety is by evaluating data collected such as vital signs and other information in the patient’s electronic health record (EHR) for trends that indicate potentially dangerous changes in health conditions, and then alerting staff so they can intervene before a situation escalates through consistent communication methods.  

Personalized Care and Engagement 

AI can enhance the resident experience in senior living by personalizing engagement. Like the rest of the healthcare industry, senior living communities struggle with exceptionally high turnover as well as staffing shortages; AI introduces consistency to the understanding of each resident’s unique needs, remembering and sharing key details with staff. AI can personalize care in many ways:  

Comfort and Convenience AI Sevior Living

The simple comforts of home are more accessible for older adults with the help of AI-powered solutions. An example is smart home technology which maintains customized temperatures, adjusts lighting according to routines and provides home security. It can also include concierge programs that support appointment scheduling, social event planning, personalized healthcare guidance, medication reminders all through integrated applications that are simple to use.  

Uses of AI for Senior Living Staff 

The benefits of artificial intelligence aren’t just limited to the resident experience, either. Senior living staff can find numerous ways that AI improves their job satisfaction and ability to dedicate time to providing quality care rather than data entry. Some of the applications to consider are the following:  

Streamlined Operations 

The day-to-day operations of a senior living community require time, staffing, and resources. AI is poised to reduce the burden of many operational activities, from administrative tasks to practical maintenance. Some areas include:  

  • Automation of recruitment activities and interactions with candidates, improving connection to job seekers 
  • Payroll, supply chain, and financial management automation and intuitive reporting 
  • Robotic automation of aspects like sanitation, security, wayfinding or lawn mowing 
  • Intelligent risk management and regulatory compliance via AI that integrates workflows with changing benchmarks for aspects like auditing

Efficient Resource Management 

AI is adept at analyzing workflows, staffing and resident acuity from a variety of senior living community data, and then creating predictive scheduling based on real-time factors. At a time when resources are especially strained, this creates valuable efficiency for senior living organizations. It can also offer cost savings by applying the same principles to managing resources like food and medication for residents, reducing waste.  

Support for Clinical Staff AI Resource management

AI strongly supports rather than replaces clinical staff, who often face burnout as they try to prioritize resident care alongside time-consuming manual tasks. AI can free staff up to focus on care and can validate clinical decision-making for more confident care delivery. These AI-driven clinical support tools include:  

  • Review of data from the Electronic Health Record and clinician notes that are then used to provide intelligent, real-time insights into the appropriate interventions for residents, avoiding complications and hospitalizations, and creating effective care plans 
  • Medication management, including ordering, checking for drug interactions, and automating processes like manual medication reconciliation and faxing or calling the pharmacy 
  • AI-powered messaging applications that help organizations communicate with residents and families to address questions and provide updates 
  • Automated collection, documentation, and flagging (as needed) of resident data such as vital signs 
  • Communication with care teams to continually adapt care planning based on subjective and objective data 

AI is Revolutionizing the Senior Living Experience 

Altogether, these and many other advancements represent the potential for significant improvement in quality of life for residents of senior living communities and their staff. By supporting enhanced safety, offering personalized care, increasing residents’ comfort and convenience, and supporting operational efficiency and reducing staff workloads, AI is creating a bold new future for senior living organizations.  

Senior living communities that are ready to leverage a healthcare IT strategy that integrates AI in improving their resident experience can count on Hartman Executive Advisors for expert healthcare IT leadership, advice and subject matter expertise. Visit the Hartman website to learn more today, or contact us for a free consultation. 


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