“With the advent of mobile devices and cloud systems, IT has the power to transform how companies do business by dramatically improving efficiencies as well as the customer experience. The challenge is in understanding when and how to deploy these new technologies. That’s where we come in.” -Doug NewhardDoug’s favorite subject in school was math, and as our resident mathematical modeling expert, his knowledge of data and analytics helps him find solutions that deliver much-needed benefits to his clients. A great example of this comes from when he led a team that created and developed a strategic planning application for a contact center. Used today by more than 30 Fortune 500 companies, the application delivers efficiencies that help companies save a significant percentage of their staffing costs. This work was so groundbreaking that Doug and several others hold a patent for it. His innovation and problem-solving skills aren’t just for the office. Doug is really into cars, and a member of the Sports Car Club of America, the National Auto Sports Association and the Porsche Club of America. When he’s not working to improve a client’s performance, he’s under the hood of his latest ride, looking for ways to make it perform at its best.
Managing Director, Technology Shared Services