Baltimore Medical System (BMS) is the largest Federally Qualified Health Center (FQHC) in Maryland, serving nearly 55,000 patients in Greater Baltimore, in low-income, underserved areas.


The community health center faced a myriad of challenges due to its technical debt, which had built up over an extended period of time. Without a strategic IT leader, the CFO was responsible for making top-level technology decisions that were outside her area of expertise and thus couldn’t make the needed changes to remedy this situation. This resulted in a poor experience for both employees and patients in terms of their use of technology, leading to challenges with recruitment, retention, and patient satisfaction.


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