For Choptank Community Health System, Inc. (CCHS), achieving an IT infrastructure that was capable of supporting their comprehensive services seemed impossible.
With eight centers across three counties, the privately owned, non-profit provides a full range of health services to every age, regardless of insurance coverage, including primary care and dental. Each center, at times, operated on its own IT islands in order to deliver the best possible care that its systems would allow. CCHS was also exploring expanding its offering to include behavioral health — a growing need for its patients.
After a significant investment in IT software and services failed to deliver the desired ROI, leadership engaged Hartman to unite the organization’s IT and information processes to position CCHS for growth. Together with CCHS leadership, Hartman was able to stabilize and enhance their infrastructure, ensure HIPAA compliance, and expand and support their new behavioral health care offering. This resulted in a better overall experience for not only the patients of CCHS but also the providers in direct charge of their care.